Order Cancellation Policy

Please submit any cancellation via email to sales@weareallafirncans.com, or call on our business phone at 661-225-9909.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

 

Refund/Exchange Policy

We offer a 30-day Money Back Guarantee on almost every product we offer. Please call customer service at 661-225-9909, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
We Are All Africans
(print RMA number Here)
Post Office Box 90144
Palmdale, CA 93590-1440
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

 

Warranty Policy

Shipping Costs

Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure

We suggest you contact our tech support team first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary!

90-Day Warranty

All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.

Out of Stock Policy

The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is con